GarbhaGudi – Certified Healthy Workplace

Manpower Planning – Coordinating requirements with the Managers of each centre, checking on the workforce, updating Back Office Executive, assisting Back off Executive in screening and shortlisting candidates.

Attendance – Crosscheck the attendance monthly with managers. Monitor leave of all departments. Manager’s attendance and leave to be planned and approved. Extra working hours of managers need to be supported as well.

Training – On-job training and training on Infertility for new joiners. Assess staff needs and initiate periodic training programs for working staff. Monitor and review the progress of staff to provide satisfactory couple delight. Applying ERRC and 3T principles quarterly.

Roster – Review monthly roster for all departments in coordination with all managers. Support all departments in arranging alternate human resources (Consultants and staff) and assuring smooth functioning of the centre.

Grievance Management – Handle a couple of issues quickly and accurately. Ensure couple delight by maintaining solid relationships. Oversee and ensure that all the staffs deliver quality service to couples.

Service Support – Monitor and ensure all equipment are in good condition, intimate management and ensure immediate action in servicing/replacement of equipment. Support all departments (laboratory) in tying up with external service provides and ensure cost effective, timely and quality service. Oversee and assist in finalizing vendors for AMC services, Ensure periodical audit of licenses and renewals.

Marketing Support – Assist the Marketing team in arranging camps and required workforce support to execute the event effectively. Weekly call with the Business Development team to ensure timely disburse monthly referral payments and aid needed from each concenter business development activity.

Periodic Meetings – Ensure mandatory implementation of review meetings in the center. Arrange periodical staff meetings, review weekly and monthly meetings. Generate revenue reports, produce revenue projections monthly and quarterly. Weekly and Monthly audits of all patient reports, procedure summaries issued by the center.

Payments – Monitor inventory of office supplies, Monitor daily expenses of the center, Validate and Approve payment vouchers, Crosscheck all center billing (OP/IP) before closing the day, Review consultant's monthly revenue, payment terms and deductions, Oversee timely clearance of all payments to ensure smooth functioning of the center.

Audit – Perform weekly and monthly audits of patient reports, treatment protocol, and summaries, consent forms – update medical head and file the documents. Perform monthly physical audits of the Laboratory, Injections and Pharmacy – in the presence of the Purchase Head. Visit assigned centers periodically to carry out center audits.